Support
Help with Sidequest Journal on the web and iOS
Contact us
The fastest way to reach us is email: studio@caskcoded.com. Include the email address you use to sign in and, if you’re reporting a problem, what you did and what you expected to happen. We usually reply within a couple of business days. Sidequest Journal is operated by Cask Coded, s.r.o.
Common questions
I didn't receive the magic link / confirmation email.
Check your spam folder first — the email comes from our authentication provider (Supabase). Links expire after a short while, so if it’s been more than an hour, request a fresh one from the sign-in screen.
How do I invite someone to my group?
Open Settings → Group (on the web or in either mobile app). Group owners can create an invite link or send an invite by email. Invites expire, so if a code stopped working, just create a new one.
Why can't I see my partner's rating yet?
That’s the point 🙈 — ratings are blind. They stay sealed until every participant of a quest has rated it; then you reveal them together.
My photo upload failed.
Photos are limited in size and must be images. If an upload keeps failing on a good connection, try a smaller photo, and if the problem persists, email us with the approximate time of the attempt so we can check the logs.
How do I change my display name?
In Settings → Profile, on the web and in both mobile apps.
How do I delete my account?
In Settings → Danger zone → Delete account, on the web and in both mobile apps. Groups only you belong to are deleted with all their content; contributions in shared groups are kept and anonymized. If you own a group that still has other members, transfer ownership or delete the group first. You can also email studio@caskcoded.com from the address you signed up with and we’ll handle it for you. See our Privacy Policy for exactly what that covers.
Your data
How we collect, store, and delete your data — and how to exercise your GDPR rights — is described in our Privacy Policy. The rules of the service live in the Terms & Conditions.